InterClean has gained an advantage over the competition in the sanitation and industrial cleaning industry with the merger of EnviroTech. The new sales team at InterClean has a great deal of success at demonstrating and selling its products. With the addition of the skilled individuals with a great deal of knowledge compliance and customer service issues from EnviroTech, InterClean is on the way to the top. Management must now focus on developing an effective training and mentoring program, since they have an excellent new sales team which was formed by using a great strategy to blend both companies employees. A great training and mentoring program can be effective by doing a great deal of research and planning before they can implement the new program. Management is going to have to determine what the current needs are for training and mentoring, what are the objectives going to be, and an outline to detail what the performance standards are going to be as well. Once InterClean has done its proper research and discuss the findings of the research on how they are going to use training and mentoring, then they will be able to focus on implementing the training and mentoring programs. The management team is going to have to determine how they are going to deliver the method, the proper timeframe, the content for both programs, how they will be evaluating the methods that are being used, and allow the proper feedback from the individuals that are participating. Management should also have alternative methods that are in place just in case an individual from the sales team needs more instruction or training so they can be successful.
The first step in the process is to figure out what are the needs for training and mentorin ...