Running head: PROBLEM SOLUTION: INTERCLEAN, INC.
Problem Solution: InterClean, Inc.
Marco Quiroz
University of Phoenix
MBA530
11/06/2007
Problem Solution: InterClean, Inc.
InterClean is facing many challenges and its President is looking for the opportunity to grow both domestically and global. In today's world some business are struggling due to an increased competition, economic contraction and changing in customers' demands. InterClean is categorized as a major player in the sanitation industry and to keep up with the increased demand will have to merge Envirotech in order to promote the new service base model that not only will concentrate on sales but also introduce high quality service packages tailored to individual accounts.
InterClean will have to re-engineer its operations and departments to accommodate the new service model and implement the merging. InterClean is considering 60 to 180 days to finish the whole process and launch a marketing blitz announcing its new service to the world but InterClean's President, David Spencer is not considering that satisfying new customers demands and undergo with a merging or acquisition process with a non-programmed decision, will lead to uncertainty and risk.
InterClean will have go through major challenges trying to obtain the required manpower skills and evaluate its actual HR capability to determine if additional recruiting is needed. HRM will be the key player in the whole operation and will have to implement an intensive training program to increase employees skills and deal with the employees' emotions to avoid internal conflicts since InterClean lacks organizational capability to implement the change in a short period. &nb ...