Problem Solution: Intersect Investments
Intersect Investments Services [IIS] is a financial service company in the midst of restructuring its business along with other financial firms ever since September 11, 2001. To succeed in the unstable financial business, IIS believes the company must offer ever-expanding real-time products joined with expert financial counsel. The company has scarcely subsisted this hectic period and has implemented a new strategic vision shift from product-based sales to customer-intimacy sales values; however, the sales department does not support the new sales philosophy.
The vice president of sales is resisting the new sales philosophy because of her past success with product-based sales and is tilting her team loyalty by not emphasizing the new sales philosophy within her department. Of course, this has caused department resistance to shift resulting in employee aggravation, high turnovers within the department, and a decline in customer satisfaction. The company did not anticipate resistance to the new vision and should have included a transitional leadership plan that addressed the stakeholders' resistance to those changes.
Situation Analysis
Issue and Opportunity Identification
The terrorist attacks also encumber Intersect Investments Services [IIS]. As the scenario unfolds, IIS amongst other financial services experience "a flux ?always chaotic' resistant, which "left its company "struggling to keep both its clients trust and Wall Street credibility" (Scenario, 2007, p. 1). With this struggle, IIS lost control of their communication within the organization, which inadvertently trigger a high employee turnover rate, employees alignment, sales employees ? although trained on models are not implementing them, leade ...