Problem Solution: Intersect Investments
University of Phoenix
Problem Solution: Intersect Investments
Intersect has recently fallen on hard times due to the lack of trust customers have with investment firms and Wall Street's credibility. There has been a shift in the industry where customers are more focused on receiving an array of products and services that are tailored to meet their needs. While these new services will help advance the company forward, Intersect also faces many obstacles during this transitional period such as employee turn over, ineffective leadership, and customer retention. This shift in the industry has forced Intersect to develop a new vision for the company driven by being more "customer intimate," and establishing long-term relationships with the customers.
This new vision for Intersect will require a complete cultural change throughout the company, especially the sales department. The Chief Executive Officer, Frank Jeffers, will be the catalyst of his new change. Having a motivated senior leadership team behind him will soften the blow when the implementation is delivered to all of the other departments. A great partner of Mr. Jeffers is the Executive Vice President of Marketing and Sales, Janet Angelo. She has the background to make the changes happen. She understands the vision and is in line for the changes. Although Ms. Angelo has a twelve month deadline, she is confident if she receives buy in from her team the commitment will follow.
Situation Analysis
Issue and Opportunity Identification
Organizational justice reflects the extent to which people perceive that they are treated fairly at work. This seems to be one of the underlining issues at Intersect Investment. Lyn Chen who is t ...