Running head: PROBLEM SOLUTION: INTERSECT INVESTMENTS
Problem Solution: Intersect Investments
Jack Flaherty
University of Phoenix
Problem Solution: Intersect Investments
Intersect Investments is presented with a dilemma. Their company is ranked near the bottom of a very unstable environment in the investment services industry. Intersect Investments feels that moving upward is the only way to go. The company is at the point where it needs to, "get busy liv'in or get busy die'in".
Intersect Investment's CEO, Frank Jeffers, has decided to completely revamp its stance on customer service. Jeffers has recently fired the EVP of marketing and sales and then hired a new EVP, Janet Angelo. He has decided that the company's numbers had better increase in twelve months. This may not seem like an easy task for Angelo, and she also has other fires to put out. The sales department is having problems with labor, not to mention a salty upper management team, and a lack of communication problem throughout the company.
Situation Analysis
Issue and Opportunity Identification
There are several events that led to Intersect Investments' current situation in this scenario. The first and main reason for hurdles in the company is that the CEO, Frank Jeffers, came to the decision that revolutionary changes would be made to the company, mainly to the sales and marketing department, because Intersect Investment is struggling. The second problem is that the turnover rate for the sales reps is extremely high which is costing the company not only time, but money. The third problem for the company is that the newly hired EVP of sales and marketing is not receiving support from all the mem ...