Summary
This report shortly explains the considerable problem the UK is having with skill shortages. The current level of skill in the hospitality industry in the UK is very low. Businesses like the Black Swan find it difficult to recruit skilled staff, and the language is a problem to train to foreigners. Professional organisations such as the Sector Skill Development Agency feel the UK is going to find it hard to compete against new rising economies. The government is ready to invest money to help the UK skill strategy to train employees for the 2012 Olympic Games. £5 millions will be invested by the government in order to create more trainings and apprenticeship. Time, language and money are three main points that makes training difficult; most of the employers do not know how they could access government funding. People1st have researched that between 2004 and 2014 1,642,000 people will be needed due to the 30% labour turnover. The national UK strategy and the UK skill passport should help training to happen. The author advises to use Beer, Eisenstat and Spector’s theory to implement these changes at the Black Swan by using a six stage model.
Contents
1. INTRODUCTION 4
2. FINDINGS 5
2.1. The current level of skills in the UK hospitality 5
2.2. The current level of skills at the Black Swan 5
2.3. The view of the professional hospitality organisations 5
2.4. The view of the Government 5
2.5. The view of the Black Swan 6
2.6. The problems of achieving skilled staff within hospitality 6
2.7. The skills initiatives that have been tried in the past 6
2.8. The futu ...