Final Strategic Plan:
The Internal Revenue Service
Nicola C Baltimore
Strategy Formation and Implementation -- MGT 578
Robert Powers
January 12, 2005
University of Phoenix
Table of Contents
TABLE OF CONTENTS 2
EXECUTIVE SUMMARY 4
VISION STATEMENT 4
MISSION STATEMENT 5
VALUES STATEMENT 5
ENVIRONMENTAL ANALYSIS 5
INTERNAL ANALYSIS 5
EXTERNAL ANALYSIS 6
SWOT ANALYSIS LIMITATIONS 6
GOAL 1: IMPROVE TAXPAYER SERVICE 6
GOAL 2 - ENHANCE ENFORCEMENT OF THE TAX LAW 7
GOAL 3: MODERNIZE THE IRS THROUGH ITS PEOPLE, PROCESSES AND TECHNOLOGY 7
CRITICAL SUCCESS FACTORS 8
VISION STATEMENT 12
MISSION STATEMENT 13
VALUES STATEMENT 14
ENVIRONMENTAL ANALYSIS 16
INTERNAL ANALYSIS 17
EXTERNAL ANALYSIS 17
SWOT ANALYSIS LIMITATIONS 19
LONG TERM OBJECTIVES 19
GOAL 1: IMPROVE TAXPAYER SERVICE 20
GOAL 2 - ENHANCE ENFORCEMENT OF THE TAX LAW 20
GOAL 3: MODERNIZE THE IRS THROUGH ITS PEOPLE, PROCESSES AND TECHNOLOGY 21
MEANS AND STRATEGIES 22
FINANCIAL PROJECTIONS AND ANALYSIS 26
CRITICAL SUCCESS FACTORS 27
CONTROLS AND EVALUATION 29
REFERENCES 30
Executive Summary
The Internal Revenue Service (IRS) has a long history. The Agency is currently divided ...