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Kristen's Cookie Company
Kristen's Cookie Company is a good example where the success or failure of the company depends directly on the process planning adopted by the company, i.e., the company can maximize its productivity by utilizing its resources effectively. One major aspect of process analysis is to identify the major bottlenecks in the process and trying to mitigate their effects with least possible level of costs and resources. The following flowchart shows the overall process adopted by the company: (Exhibit 1)
Filling a rush order:
Process Resource(s) Process Time Cumulative Time Consumed
Taking Order E-mail 0 minutes 0 minutes
Washing and Mixing Self 6 minutes 6 minutes
Filling Tray Self 2 minutes 8 minutes
Preparing Oven Roommate 1 minute 9 minutes
Baking Oven 9 minutes 18 minutes
Removing the tray Roommate 0 minutes 18 minutes
Cooling None 5 minutes 23 minutes
Packaging & Collecting Money Roommate 3 minutes 26 minutes
Thus, it requires minimum 26 minutes to fill a rush order.
Production Capacity (4 hours):
Since the resources required for the different processes are not common everywhere, there can be two orders (of one dozen each, for simplicity) being processed s ...