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Kristen's Cookie Company ? Case write-up
Process flow diagram
Inputs ? Basic Dough, Ingredients
Output ? Cookies packed in boxes
Flow Units ? Cookies
Resources ? Kristen and her roommate, Oven, Spoons, Trays, Food Processor
Assumptions ?
1. An order is for a dozen cookies of any one type.
2. Kristen and her roommate work for 4 hours per day.
Q1. Time Taken for a rush order = Sum of time taken for Activities 1,2,3,4,5,6, and 7 for an order
= 6 + 2 + 1 + 9 + 5 + 2 + 1 = 26 minutes
Q2. Process Capacity = minimum of time taken for all process steps.
Process step capacity = # of resources / Activity Time ( The values for each step are mentioned in the
process flow diagram above.)
Hence Process Capacity = minimum ...