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Interview Paper
Leadership Qualities
Chris
School of Graduate and Professional Programs
November 29, 2007
Interview Paper 2
Interview Paper: Leadership
Interview 1(A): Director-general manager for the entire SR department. Parameters include the call center, imaging, lost securities, proxy, dividends, and tax services.
Interview 2(B): -Operations Manager-manages the supervisors and help desk staff.
Synopsis (C)
Question 1: What is your definition of leadership?
A. Leadership, to me, is defined by the vision of the leader. It is strategic and comes from within. I feel leadership and management are not one in the same. A leader looks to instill values and to promote a vision. Their values are directed towards the team and the goal is to lead by example. A manager does need to possess at least some of the crucial leadership qualities; however, management can be learned whereas I don't feel leadership can be taught.
B. A leader must be able and willing to partner up on tasks; they must support the team and provide guidance. A superior leader is available and approachable. A leader should be seen as someone people can turn to and trust. They would assist the team in meeting their goals and objectives while promoting the employees' career.
C. Our textbook defines leadership as "leadership occurs whenever one person attempts to influence the behavior of an individual or a group, regardless of reason. It may be for one's own goals or for the goals of others, and these goals may or may not ...