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Introduction to conflict
The term conflict referred to perceived incompatible differenced resulting in some form of interference or opposition. Conflict is a natural part of organizational life because the goals between mangers and workers are often incompatible. If people perceive that differences exist then conflict state exists. Conflict is not exists between individual only, it also can exist between departments and divisions that compete for resources or even because of overlapped authority.
However, conflict is a force that needed to be managed or to be resolved but can not be eliminated. Unless is fully resolved, it may remain latent in the situation as a lingering basis for future conflicts over or related to a same matter. Therefore, true conflict resolution is to eliminate the underlying causes of conflict and reduces the potential for similar conflicts in the future.
Moreover, the conflict management was rated as being more important than decisions making, leadership, or communication skills, since the ability to handle conflict was positively related to managerial success. Therefore, the conflict management skills are the most important interpersonal skills a manager needs.
Managers struggle daily to effectively manage or resolve conflict. Understanding how the types and sources of conflict differ could how managers in dealing with conflict.
The types of the Conflict
It is divided into several types sources of the conflict, , they are interpersonal, intargroup and interorganization. Interpersonal conflict is conflict between individual members of an organization, it occurs due to their different goals or values; Intragroup conflict is conflict that arises ...