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Information processes for organisational decision-making
In a business environment, it is important to have a good quality and quantity of information available while making a business decision. However, this information does not come easily; we need to understand the full process of information gathering and how to apply it to our individual businesses.
Firstly we will look into assessing the information we need. It must be specific for the situation and specific for the users. An example is the case of a restaurant manager thinking about increasing the profit of his business. He can introduce more dishes to attract more customers, introduce takeaway or home delivery, renting the next door shop and increase the seats available, extending the working hour, improve the current service to the customers, giving special meal deals at certain times of the day or days of the week that the business is usually not very good, etc. With all these ideas, the managers need information. For example, in introducing more dishes, he need to know what the restaurant are capable of producing and what the customers like to eat; in introducing home delivery, he need to know how feasible it is of actually doing it and the demand for it; in renting the next door shop, he need to know how much the rent is, the demand, and expansibility of the management to accommodate for the increase workload. Other than those information, he also need to have good communication with the customers and staff. He need to know about the customers in many ways to help with those decisions and communicate with staff to make sure they are happy with the decisions. These communication need to happen frequently and their feedbacks are also ...