1. Both managers' interviewees elected not to have their names mentioned.
Manager A is a store manager at Dairy Queen.
Manager B is store manager at 2nd Wind Exercise Equipment.
2. The Dates, Times, and locations of both interviews were as follows.
Manager A was interviewed Saturday November 5, 2005, at 12:00 pm at my house. Manager B was interviewed Saturday November 12, 2005, at 1:30 pm at her home.
3. The definitions of the training and education for both manager interviewees are as follows.
Manager A received a two year Supervisory Management Degree from Anoka Technical College while working already at a fast-food restaurant. She started working at an early age in the food industry and worked her way to the top. While on the job there were training courses mandated by Dairy Queen that she took while working.
Manager B had almost no education at all except for some training courses after she already had the job. Apparently, this person just knew the right people and worked her way from the bottom to the top.
4. The definitions of the four functions of management as given to each manager I interviewed. The controlling function is the way a person or organization monitors performance, compare it to goals, and take corrective action as necessary. The planning function is the goals set and the decision on how to achieve them. The organizing function is arranging tasks, people, and other resources to accomplish the work. The leading function is how you motivate people to work hard to achieve the organization's goals.
5. The summaries of the practice of the four functions of management as described to the interviewees.
Manager A- The control function ...