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Managing Conflict
Owning a business is often referred to as “the American Dream.” However for many entrepreneurs, starting a business can quickly become a nightmare because research shows that “fifty percent of all small businesses fail in the first year” (Small Business Administration, 2008, pg. 1). For the businesses that do make it past the first year, there are still multiple challenges encountered that can threaten the success of the business. Obstacles that arise that may intimidate the longevity of a business include economic factors, demand for the products and services offered by the business, and having a skilled workforce. As the Owner-CEO of Xander’s Tools, a small job shop machine tool company, I have been fortunate to manage a successful business without having to encounter any of these issues, until now. Due to economic downturn and a weak economy, business activity has taken a volatile decline and I foresee that it is only going to get worse. My accountant has advised that if I want to keep my doors open I need to either layoff some of my workers or decrease wages. Unfortunately, after meeting with the International Brotherhood of Good Guys Union who represents my 35 highly skilled employees, I am shocked to see that the once understanding and cooperative representatives are now using deceptive tactics and bringing their lawyers to meetings. Even worse, my own lawyer is advising me to lower my ethical standards and consider using negotiation tactics that are less than honest. Before I make a decision I need to consider the tactics that are being used by the union representatives, what is in the best interest of my business and employees, and my own ethical standards regar ...