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Leadership and Organizational Change Concepts Worksheet
Concept Application of Concept in the Scenario or Simulation Reference to Concept in Reading
Organizational Development
Crys Tel must keep up with the advances with technology in the telecommunications industry. In order to prepare and succeed in their vision “to be the first choice for telephony, data, and voice services in Illinois”, they must use organizational development to build a strong foundation from within. Crys Tel needed to first identify the areas needing development which was done through strong leadership, surveying and monitoring of the company’s departments.
The surveys chosen were focused around the employees because the employees are the powerhouse of the company and have the ability to increase production, ideas, stability, and success.
Once issues were targeted, development was made through small changes and adjustments in procedures and attitude to slowly improve the situations. So far, these changes have increased effective productivity and also identified more room for improvement. “Organization development is concerned with helping managers plan change in organizing and managing people that will develop requisite commitment, coordination, and competence. Its purpose is to enhance both the effectiveness of organizations and the well-being of their members through planned interventions in the organization’s human processes, structures, and systems, using knowledge of behavioral science and its intervention methods.” (Kinicki & Kreitner, 2004, Ch. 19, p. 31)
Motivation through Goal Setting
Crys Tel i ...