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,Strategic HCM
Integration & Consistency
"Consistent and disciplined approaches" for talent management, leadership development, and employee evaluation (BPI and Jenkins)
Updated system in 2001 in response to: (BPI)
growing global workforce
"faltering" performance
performance management system was producing inflated results
over-arching strategic business goal, which is “to become everyone’s favorite place and way to eat”. (BPI)
Overall "Plan to Win" that provides common framework to reach this goal (BPI)
People
Place
Product
Promotion
Price
Assessing HCM ROI
McD uses its Commitment Survey to "assess the extent to which the desired work climate is being created throughout the company." (BPI)
survey of employees on mgmt behaviors and practices that "have been shown to be linked to employees' personal satisfaction and commitment and to the company's business success." (BPI)
Job Analysis & Competency Modeling
Strategies for Understanding the Work that Gets Done in Organizations
Recruitment & Selection
Recruiting Qualified Employees
Recent recruiting overhaul has decreased 90 day turnover by 30%
1.2 Million reduction to training expenses
"Hire to Smile" allows onsite trial experience and existing crew member reviews
Began using IPlus Point - Streamline application
Expatriates involved in hiring process at locations in foreign countries (Mcdonald’s Success Strategy And Global Expansion Through Customer)
Richard Floersch, executive vice president and chief HR officer adds that the company makes sure to tell candidates that 40 percent of McDon ...