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The machine metaphor is defined as an organization that operates in a
mechanistic-like manner (Morgan 12). These organizations are very
centralized and structured. The tasks performed are very monotonous and
predictable, and workers become very separated from their work, similar to
how a robot would operate. The employees are viewed by the organization as
inanimate and replaceable. In a machine, each unit is independent and
necessary to create a smooth operation of the whole machine. Community
Clinic has only a few similar mechanistic functions within their
organization. The South County Clinic employees (and all other clinics)
follow a set "chain of commands" within the hierarchy. There are very
strict rules pertaining to one's job that may not be broken, similar to how
one would program a machine. For example, an employee is expected to do
many tasks at once, such as answering the phone, filling out paperwork and
assisting incoming clients. If these tasks cannot be performed correctly and
on time, one may be subjected to termination. The paperwork that has to be
filled out by the employees and the patients is also very routine and
standard, making it a repetitive, mechanistic-like chore for both parties.
The rules and guidelines that are given by the government for Medicaid
patients and Title X patients (funding for family services) are also very
stringent and must be followed as to not get the funding taken away (see
Appendix C).
The machine metaphor creates a few strengths and weaknesses within an
organization.&nb ...