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Report on the Internal & External Strategic Business of Homeserve plc
1- Introduction
This report will be looking at the internal and external environment of Homeserve plc. As a group we will analyse the importance of how above factors and how it effects the organisations operations. The report will give enough analysis’s to suggest weather inter or external is more important to Homeserve.
Homeserve is a public limited company and has been for the last 16 years in the service sector. The company provides services on a global scale with emergency service such as plumbing, electricians, gas engineering and draining engineering. Homeserve aims are to be the best in the household emergency service market with a large skilful workforce. The company want to be acknowledged for their passion, integrity and determination.
Homeserve are one of the UK's biggest emergency companies and did 1.1 million repairs in 2005. They have tradesmen working 24 hours a day, 365 days a year and will accept full liability of the job carried out. They have been providing their services abroad for several years mostly to large organizations. Homeserve have maintenance contracts worth half a million pounds with leading global companies. Homeserve have benefited from recommendations through their business deals which generate the most revenue compared to private household services.
Homeserve are in a very competitive environment the emergency service industry has to be aware of change and react fast enough to beat competition. One of the main characteristics of this industry is that companies need to have a very versatile workforce to be able to take on change. Homeserve have ach ...