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1. Introduction
It has been considered to study and analyze the employee motivation techniques implemented by the NH hotels chain as it is a business that is continuously expanding in more than 23 countries with 22, 000 employees and with the intention of generating 8,000 jobs by 2009 (Cited on: Todos los empleados, 2008). Having people from different nationalities and cultures working for the same purpose of satisfying each guest is not an easy task as not all employees find themselves fully motivated to work as the hotel will expect, for that reason, different reasons and incentives for a high quality work performance will be exposed in this paper. The expectancy was considered necessary to explain due to the fact that it provides to managers different guidelines for motivating employees (Cited on: Guerrier, 1999 p. 117). This theory will be seen related in many real life situations as it is the case of the NH Hotels.
2. What is a Motivation?
Robbins and Judge (2007) explain that motivation is “the process that account for an individual’s intensity, direction and persistence of effort toward attaining a goal” (Robbins and Judge, 2007 p.186). However, this process has to be worked between the managers or supervisor of the business and its employees as the manager or supervisor is in charge of studying methods of encouraging employees to work hard and efficiently on a constant basis (Cited on: Guerrier, 1999 p. 100). In addition, many motivation theories were developed during the 1950s; such as Maslow’s Hierarchy of Needs, Theories X and Y and the two factor theory but those would not be examined here as their validity has been questionable (Cite ...