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Observance Aspects of First American's Organizational Culture
An organization's culture will vary from the different types of organizations, which depends on the aspects shown. Organizational culture is the shared beliefs and values that influence the behavior of organization's members (Schermerhorn, Hunt, and Osborn, 2005, p.10). There are four aspects, how communication flows, organizational diversity, dress and language, and technology in which my perception will be addressed at First American Real Estate Tax Services. Communication is commonly known as a two-way street.
How Communication Flows
Within an organization, communication is the specific process through which information moves and is exchanged throughout an organization (Schermerhorn, Hunt, and Osborn, 2005, p.6). Information should flow downward, upward, and laterally. We all want to be informed from the top to the bottom and from the bottom to the top about what is happening within First American. Downward communication would be lower-level personnel wanting to know what higher levels are doing and to be regularly reminded of key policies, strategies, objectives, and technical developments. An example of upward communication is, in the military, upper chain of command inquiring about what the enlisted personnel are doing or working on, how they feel about their jobs, what their problems are, and any suggestions for improvement the team may have. A form of lateral communication is (Schermerhorn, Hunt, and Osborn, 2005, p.7) people must be willing and able to communicate across departmental or functional boundaries and to listen to one another's needs. I wish the communication flow at First American was better than what it is now.
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