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Running Head: Operations and Logistics Issues at Kudler Fine Foods
Operations and Logistics Issues at Kudler Fine Foods
Philip A. Jones
University of Phoenix
BSA 502
MISD0621
Dr. Ronald Black
September 18, 2006
Introduction
Kudler Fine Foods has several important issues in terms of Operations and Logistics. This paper will examine and analyze those issues and make any necessary recommendations on enhancements or improvements that could make the company more profitable in the foreseeable future. This paper will review Quality Standards, Operations Management Systems, Supply Chain Methodology, The distribution process, and finally Enterprise Resource Planning.
Quality Control and Quality Standards
One important aspect of operations and logistics is purchasing. Although there is no purchasing department in any of the Kudler Fine Foods' stores, standard purchasing procedures are in place. Each of the three department stores from each store determine requirements for the items sold and their department sells and places purchase orders directly with suppliers using a purchase order form that is standard between the three stores. The Department Managers' responsibility is to then obtain the best price, quality and delivery possible. Since quality can be defined as consistently producing what the customers wants while reducing errors while the customer is awaiting delivery, there needs to be a Quality Control Unit at Kudler ...