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Operations Management and Ethics
Angie Chisolm
MGT 554 Operations Management
University of Phoenix
Chris Behling
August 21, 2006
Operations Management and Ethics
Operations management is about the way businesses effectively and efficiently produce goods and services. Operations managers are key to the success of the business. In this paper I will discuss operations management and analyze an ethics decision made by an operations manager in an organization. The objective of an operations manager is to generate assets and capital by providing quality goods and services.
According to Chase, Jacobs, and Aquilano (2006) operations management has been a key element in the improvement in productivity in businesses around the world. Every business is looking for the best strategy to attain financial success and operations managers are responsible for achieving that goal. Businesses must change to remain competitive. Change takes place in the form of projects. Successful projects are measured by the ability of the project manager to complete the task on time and within budget. Operations managers facilitate the necessary change to an organization by setting the strategic direction, deciding what technologies to use, and where facilities should be located. Operations managers are experts ensuring the daily work is being done quickly, efficiently, without errors and at a low cost (Chase, Jacobs, and Aquilano, 2006).
The operations managers in my company are called Directors. The directors are responsible for different cost centers within the organization. Our cost center is unique in that we have majo ...