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Problem Solution: Global Communications
This paper will discuss the Global Communications scenario and use the 9 steps problem-solving technique to identify the issues, opportunities and look at who are the stakeholders. The paper will identify the goals that the company has and come up with alternative solutions. By evaluating these alternative solutions an optimal solution will be identified so that Global Communications can realize its vision.
Situation Analysis
Issue and Opportunity Identification
Telecommunication companies are struggling to stay afloat and are under tremendous economic pressures. Global Communications is under these pressures since its stock has been declining for the past 3 years from $28 dollar per share to $11. This decline is causing a strain in operations. The company decided that they needed to become a global company and have global presence. They have an opportunity to do this by outsourcing its technical call centers to India and Ireland. This emergent strategy is a good test trial before the company commits to the plan. The strategy is viewed as an ongoing process of constant learning, experimentation and risk-taking. Global Communications was also facing tension from the union members. Their relationship had been strained during the latest rounds of negotiations which resulted in educational and health-benefits cuts. Now that they are planning on outsourcing the union's jobs it is causing personal barriers between them. Global Communications had an opportunity to learn from their previous negotiations. The outsourcing strategy was not communicated well to Maria Antez, Vice-Presid ...