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Organisation Behaviour is a study of a people, individuals and a group of people's thinking, feeling and behaviour in a organisation. "That is, it interprets people-organisation relationships in terms of the whole person, whole group, whole organisation, and while social system" (Nwlink.com, 2008). Because most of us work in organisations, learning organisational behaviour is able to help us understand, predict and influence the behavious of others in organisational setting, and trends in organisational behaviour.
One Australia hair-care company develop a range of hair products with refillable packaging in order to maximise brand loyalty and minimise the cost to consumers and the environment. Their innovative packaging are able to refilled up to 6 times, and it is made of recyclable material. Although the company forgoes some profit by having 20 to 30% of sales as refills, they benefit from increased consumer loyalty and knowing they are contributing less packaging waste to landfill. (Johnson, 2008)
Also, many company are offering their products and/or services with carbon offsets, other than the example above, for instance, some airlines like QANTAS, launched a carbon offset program, which mean, passengers can elect to offset their share of flight emissions by making a small contribution, paying a little extra on airfare, then offsetting the emissions on their flight.
The MARS model identifies four interrelated factors which are motivation, ability, role perception and situational factors, influence an employee's voluntary behaviour and resulting performance. How does an organisation adoot the MARS model in business operation?
First of all, motivation, it is the ...