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Understanding Issues in Organizational Behavior
The understanding issues in organizational behavior simulation involved the human resource manager finding resolutions to the recent escalated issues such as stress and motivation in the maintenance department and other areas of Carter-Porter Regional Airport. Another issue in the simulation was intolerance and misunderstanding toward other cultures in the organization. All of the issues in the simulation would have a major impact on the organizations performance and the organizational culture if they were not attended to in the right manor.
The first section in the simulation dealt with stress. Stress is “a state of tension experienced by individuals facing extraordinary demands, constraints, or opportunities” (George & Jones, 2005). The stress illustrated in the simulation was dysfunctional stress. Maintenance personnel need to perform additional tasks due to the increased workload from the rise in air traffic. The stress can be described as in the form of job burnout. Job burnout is “a loss of interest in and satisfaction with a job due to stressful working conditions” (George & Jones, 2005). Job burnout can lead an employee to feel emotionally and physically exhausted, frayed tempers, increased conflicts, and absenteeism. If stress on employees gets out of control it will directly impact the productivity of the employees which in turn will have an effect on the day to day operations of the company and its bottom line. High stress levels hinder the growth of the organization and it is imperative to uncover the signs of stress early and take immediate action to address it.
The goal in the simulation is to i ...