edf40wrjww2CF_PaperMaster:Desc
Organizational Assessment of Total Quality Management
Matthew J. Shepard
MGT 449-Quality Management & Productivity
James Turner
December 6, 2006
Organizational Assessment of Total Quality Management
To adequately measure continuous improvement, organizations must use a set of assessment criteria that completes the following:
(1) Highlight the leader's role in setting organizational direction, goals, and reviewing results.
(2) Reveal the level to which all processes are linked and aligned toward achieving the results required for success.
(3) Ensure strategic plans and action plans are focused on customer and mission performance requirements that must be met for the organization's strategy to succeed.
(4) Consider customer satisfaction and expectations to anticipate requirements and link them as key input to strategic plans.
(5) Examine the collection, analyses, and use of performance metrics information to sustain a fact-based system for improving organizational performance excellence.
(6) Align human resource development efforts with the organization's strategy to maintain a work environment conducive to performance excellence.
(7) Challenge key operational and work process management efforts to achieve flexibility, cost reduction, and cycle time reduction.
(8) Focus on measured results that are linked to the strategic goals of the organization.
(9) Facilitate communication and sharing of best practices information.
(10) Serve as a working tool for understanding and managing performance, planning, and training.
Once completed, the assessment becomes the basis for refinements of the strategic plan and ...