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Organizational Behavior Forces
This essay represents four organizations' views on internal and external forces that impact organizational behavior, Washington Metropolitan Area Transit Authority (WMATA), Housing Authority of Baltimore City (HABC), Western Integrity Center (WIC), and Chesapeake Appraisal's and Settlement Services (CASS). This essay will also explain why organizational restructure, organizational mission, fiscal policies, competition, economy, customer demands, and globalization are essential elements in the influence of organization behavior.
Washington Metropolitan Area Transit Authority (WMATA) manages the second largest rail transit system and the fifth largest bus system in the United States (Washington Metropolitan Area Transit Authority, 2005). WMATA originated in 1967 and Metrorail originated in 1976. WMATA serves the District of Columbia, the suburban of Maryland and Virginia counties that covers 106.3 miles of territory with 86 stations. There are 5 lines of operations where trains operate at a speed of 59 mph. WMATA reports a safe, clean, and reliable service that carries millions of tourists and more than a third of federal government workers. However, you cannot read the Washington Post newspaper without reading a negative article about WMATA services. Customers and the media have made a demand that forces WMATA to evaluate their market position.
What are the problems and how do WMATA address the issues? On-time service, over-crowded trains, and rude and discourteous operators are the most frequent complaints. As previously mentioned, the fast changing workforce, high-speed technology, and elevated customer expectation creates external and internal deman ...