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Starbucks is a high-quality coffee and related product company. Founded in 1971 in Seattle’s Pike Place Market, Starbucks is proudly boasts their Guiding Principles in the company fact sheet published on Starbucks.com:
• Provide a great work environment and treat each other with respect and dignity.
• Embrace diversity as an essential component I the way do business.
• Apply the highest standards of excellence to the purchasing, roasting and fresh delivery of our coffee.
• Develop enthusiastically satisfied customers all the time.
• Contribute positively to our communities and our environment.
• Recognize that profitability is essential to our future success.
The espoused organizational culture is one of pride and strength. Eventhough the enacted values are slightly different from the espoused values at times Starbucks is still a stable corporation and successful business. Communication is a key factor in the success of Starbucks as in any organization and can be defined by the organizations culture. It impacts employee and management perceptions as well as conflict.
Starbucks Culture
The culture at Starbucks is generally one of support and respect, embracing diversity, training and education for every employee or partner, “We call them partners since we recognize the importance of teamwork and regard it as something indispensable for business growth” (Luk, 2006). The Starbucks Corporation is a very partner, customer and community orientated company. They strive to offer an inviting comfortable atmosphere in every store that will in ...