Employee and customer satisfaction are key elements organizations need in order to survive the continuous changes happening today, and in the future. Having knowledge of and expanding on organizational behavior, diversity, effectiveness and strategy, and continued learning is a valuable asset for any organization and its managers trying to not only survive the changes they face, but to also bypass any competition.
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Understanding Organizational Behavior
October 10, 2005
Understanding Organizational Behavior
The past 10 to 15 years has shown a change in how organizations view their employees and customers. Employee and customer satisfaction are key elements organizations need in order to survive the continuous changes happening today, and in the future. Having knowledge of and expanding on organizational behavior, diversity, effectiveness and strategy, and continued learning is a valuable asset for any organization and its managers trying to not only survive the changes they face, but to also bypass any competition.
Websterfs dictionary defines organizational as gof or relating to an organizationh (Websterfs 2004 p874). Websterfs also defines behavior as g1c) the response of an individual, group or species to its environmenth and g3)..the way in which something functions or operatesh Websterfs 2004 p. 111). Our text defines organizational behavior as gThe study of human behavior in organizationsh and further states gcdevoted to understanding individual group behavior, interpersonal processes, and organizational dynamics (Schermerhorn 2005 p 17). For an organization to adapt to the rapid changes in technology and custome ...