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I stated earlier this week that I did not have an opportunity to witness nor practice the principles of alternate dispute resolution (ADS) in its truest form. I may have made this comment in haste, because while settling disputes is not my current job, the job does require resolution skills. According to Lynch, "(ADS) is simply a process that will save a client money" (2005). Many of us as professionals are faced with incidents where we must make critical decisions regarding clients and I am not an exception.
During my time in the banking center there were often times when I had to approach situations with an alternate dispute resolution. One such case that comes to mind involved a client that I will call John, for the purpose of privacy and security. John, and I had established relationship. I worked with him extensively, opening new accounts, as well as adding various other products and services. At the start of the refinance "boom", I was lucky enough to work with the client again helping him refinance his home. The closing went well and the client was quite happy with the new loan, but he could not understand why the last credit report that was pulled reflected what seemed to be erroneous information. It seems that a Sear's account that had paid off some time during the previous year. I assured John, that the information may have been reported incorrectly. I advised him of the proper procedures needed to dispute the information with the three credit bureaus. He was not too happy with what we discovered, but he insisted that he would talk to his wife about the account. Needless to say ...