Organizational Ethics Issue Resolution
University of Phoenix
MGT344
August 30, 2008
Organizational Ethics Issue Resolution
Introduction
Ethical behaviors in the business world are covered mainly by prioritizing the morals and values of the employees. The business relationship should be “honest and ethical conduct, including the ethical handling of actual or apparent conflicts of interest between personal and professional relationships (Wamu, 2008).” Employees are faced with whether or not to lie, steal, cheat, harass another, break terms of a contract, and other terms along the same lines (Wamu, 2008). However, ethical issues faced by managers are more highly complex with no clear guidelines, whether in law or in religion (Wamu, 2008). Ethical decisions are things we must make each and every day. The decision process can be a tedious process at times, but with the proper techniques we can all become better decision makers in our personal lives, on our jobs, and in everything that we do. Proper ethics must be used every day in our working environment. By applying critical thinking tools and the ethical decision making model we can assure ourselves of making the right decisions. The organization that I have selected is Washington Mutual (WaMu) where an employee did not give the accurate information to his customers.
Issue Clarification
Employees working with WaMu sometimes do not give accurate information to their customers even if the employee knows that they are about to share false, or inaccurate information to the customers. The question here is are these type of acts ethical? Is the customer entitled to accurate information? To answer both ...