TABLE OF CONTENTS
EXECUTIVE SUMMARY 1
I. INTRODUCTION 2
Mission 16
Goals and Objectives 16
2. KEY STRATEGIES 17
3. KEY PROGRAMS 18
II. OPERATIONS AUDIT 27
A. PRODUCTS/SERVICES 28
B. PROCESS DESIGN 32
C. LOCATION PLANNING 44
Tangible Costs 46
D. CAPACITY PLANNING 49
E. FACILITIES LAYOUT 53
F. WORK SYSTEMS 57
G. SUPPLY CHAIN MANAGEMENT 61
H. QUALITY MANAGEMENT 65
I. OPERATONS SCHEDULING 67
J. PERFORMANCE MANAGEMENT 73
A. KEY FINDINGS 77
B. PRIORITY RANKINGS 81
C. RECOMMENDATIONS 83
Major Recommendations 83
1.A LAYOUT 84
1.B WORK CELLS 86
2. WORKING CONDITIONS 88
Minor recommendations 90
JOB DESIGN 90
TRAINING 91
WORKSTATIONS 92
QUALITY MANAGEMENT 93
PERFORMANCE MANAGEMENT 93
PRODUCT DEVELOPMENT 94
E. Implementation Plans 98
1. TIMETABLES 98
2.RESPONSIBILITY ASSIGNMENTS 99
3. MONITORING PLAN 99
DEPARTMENTAL MEETINGS 100
IV. CONCLUSION 103
APPENDIX A 104
105
106
APPENDIX B 107
Executive ...