Introduction:
The shifting economy and ever-evolving industry have expanded job roles, making it essential for the IT pro to wear many different hats. Aside from simply providing technical assistance, support person may find themselves taking on the job of salesperson, manager, or a trainer. Most have been trained first and foremost to make sure that their ‘fact ducks’ are all in a row. In other words, one’s entire training may have been spent on technical development, and other elements of professional development may have been neglected. For example, there may be situations in which you are the only person in the company with whom the customer makes contact, and it’s vital to the business that this interaction be a positive experience. Further, you may be required to provide support to non-technical coworkers. Clear communication with non-technical people can help facilitate good working relationships and close the gap between dissimilar departments like human and customer service within the organization. The primary benefit of working in a diverse team is that the depth of perception and possibility of contribution is dramatically increased as opposed to working in a homogenous team. By pursuing diversity in forming a work team you increase the rate of creating quality multileveled ideas that are creative in nature.
There are some positive benefits to teams but only if the teams are built with the correct qualifications: such as a person who will step up to the leadership position and help motivate the rest of the team members. In order to build a good team there needs to be other elements besides leadership in order to carry out their plans: such as tools and technology, diversity, and the proper personalities to keep the team intact. Everyone’s person ...