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Introduction:
Our Jupiter hospital is a leading one in the country which is situated in the heart of Dhaka city. This hospital is not a new hospital. Previously in the year 2002 it was 300 bedded hospitals and it is well known healthcare provider to citizens of Dhaka and other areas of the country. With the flourishing income flow we increased our bed from 300 to 400. But from few years back we are facing decreasing our yearly income and it is about 30 lakh to more than 2 Cr taka loss per year.
Objective:
As I am a Chief Executive of our hospital I feel, that we have to recover yearly loss and our organization must run with profit within a year. This can be provided by improving our services delivered by doctors, nurses, and paramedics other staffs and lower level staff including cleaner.
Decision:
(a)Problem Identification & Justification
I personally being the managing director of this hospital I observed the Health Service market which showed me that other modern 500 bedded hospital like Apollo and Square hospitals entered into the healthcare providing market, with all modern equipment, machineries and technologies, like we have. I have also noticed that some portions of rich patients are leaving the country for better treatment available in the foreign countries. I have surveyed that all the new modern well equipped hospitals with logistic and trained manpower are not better than us but just like us. Another surprising discovery is that patients are rushing to the new hospitals hopping that they will get better service there. I got the opportunity to survey 500 sample survey of the patients who came back after receiving treatment from out side of the country. ...