edf40wrjww2CF_PaperMaster:Desc
Problem Solution: Global Communications
University of Phoenix
Problem Solution: Global Communications
Issue and Opportunity Identification
There are several issues facing Global Communications in this scenario. The first issue is Global Communication's plummeting stock price. Generally when this happens, stockholders and members of their Board of Directors will demand that immediate, corrective actions be taken. The second issue faced by Global Communications is increased competition. This is a difficult issue to resolve and is also a main reason why GC's stock has been slumping. A third issue that Global Communications faces is the fallout from the layoffs that it has planned. Global Communications plans to cut costs and become more competitive by moving some of their call centers to India and Ireland. This move may save the company money but what will be the resulting cost in human capital? Internal communications within the company is a fourth issue. The leaders of Global Communications seem to make decisions without discussing the ramifications of those decisions with each other. This is a public relations nightmare and a bad way to run a company. A fifth issue for Global Communications is their relationship with their union. Typically, relations between companies and unions are adversarial at best. In this case, Global Communications had just asked the union to some accept cut-backs then hung them out to dry by announcing the layoffs and their intent to send jobs overseas. Global Communications must overcome these five issues if they are to remain competitive in the telecommunications indus ...