edf40wrjww2CF_PaperMaster:Desc
Problem Solution: Global Communications
Many companies believe to remain competitive they must match the same working conditions as their lower cost competitors. Instead of investing in their employees most companies believe outsourcing and offshore solutions are their only options. However, it has been proven that companies that adopt positive workplace practices experience positive results for both their companies and employees (O'Toole & Lawler, III, 2006). Faced with decreasing market share, Global Communications (GC) followed the above strategy and announced a cost-cutting plan that includes layoffs and outsourcing of technical support positions to offshore call centers. GC believes this is their best option to gain market share and profitability.
Due to the lack of open communication, the GC senior leadership team did not have clear goals when developing the strategic plan. When a corporation is committed to open communication at every level guessing is eliminated. Corporate goals and plans are clear, focused and consistent (Woods, 1994). This investigation will begin by creating a problem statement for GC's current situation. After the completion of a gap analysis and benchmarking alternative solutions will be developed. After analyzing the alternative solution an optimal solution will be identified to help GC reach their end state vision. Once the optimal solution is identified and a risk assessment is completed an implementation plan will be developed. The plan will include a timeline, deliverables and state who has responsibility for the deliverables. Measurable results will help determine if the solution achieved any success.