edf40wrjww2CF_PaperMaster:Desc
Problem Solution: Global Communications
Technology changes every day and with those changes, should come new ideas and new services and products for each company in the telecommunications market to offer. When companies do not keep updated with the market, they will fall short, stock prices will fall and layoffs will become necessary. Global Communications' stocks fell over 50% and the senior leadership team created a new plan but did not inform the representatives of the Technology Workers' Union. The lines of communication were not clear to employees and Global was faced with lawsuits and dissatisfied union employees. Research was not performed before making such rash decisions and the company is now faced with a risk of uncertainty of its future.
The future of Global lies in this problem solution analysis. By using the nine step decision model, a clear and concise plan will be devised to help Global Communications become a leader in the telecommunications industry once again.
Situation Analysis
Issue and Opportunity Identification
Global Communications, previously a leader in the telecommunications industry, has had a decline in stocks of more than 50% over the past three years. This is primarily due to increased competition. Because of the decline in stock prices, Global is considering layoffs in the United States and outsourcing to call centers in India and Ireland. The plan will allow them to cut costs with cheaper labor overseas. Global also plans to team with a satellite provider to provide video and wireless services to its customers. A major issue within the company at this time is communication with the union employees. Global is know ...