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Problem Solution: Global Communications
Global Communications (GC) strives to be a major competitor within the global telecommunications industry. GC is currently facing several obstacles that stand in the way of this goal and is at an impasse on deciding a productive course of action. Through identifying GC’s issues, opportunities and stakeholder perspectives, a specific problem statement and end-sate vision was determined. After researching and analyzing all possible alternative solutions and their risks, an optimal solution and implementation plan is formulated. Ultimately, this paper identifies a two-pronged optimal solution plan for GC to follow to overcome these obstacles and ensure they won’t face them again.
Situation Analysis
Issue and Opportunity Identification
Global Communications is currently facing several significant issues. These issues, as shown in Table 1, may be turned into valuable opportunities if Global Communications executes the proper course of action.
The use of distributive negotiation by GC’s upper management has caused a current impasse on negotiations with the union. Distributive negotiation, as stated by Kreitner and Kinicki, “…involves a single issue – a “fixed –pie” – in which one person gains at the expense of the other.” (2004, p.503). The opportunity lies in GC using an integrative approach and realizing a win-win situation for both parties. GC also used a dominating approach to the conflict at hand with the union. This approach shows, “high concern for self and low concern for others,” (2004, p. 500). In return, their actions caused resentment and distrust from the union. The use of a compromising approach is a valuable opportunity for GC’s future deal ...