PROCEDURES USED BY PEPSI-COLA BOTTLERS AUSTRALIA
Executive Summary
The purpose of this report is to identify and explain the procedures used by the Coca Cola Company’s major competitor, Pepsi Cola Bottlers Australia (PCBA). These procedures include three of the four key business functions: Operations, Marketing and Employment relations. These business functions work together in order for the business to operate efficiently and achieve the business’s goals.
PCBA’s Operations
The Operations of a business is a key business function associated the activities and decisions through which businesses transform inputs into goods and services (outputs). In PCBA, Operations management ‘involves the coordination of the general operations of the factory area,’ (Case Study). It involves: staffing, production processes and quality control.
a) Staffing
Staffing is to provide a business with a staff of workers or assistants. In Pepsi Cola Bottlers, there is a process which is applied to staffing:
1. Team leaders identify a shortage of staff.
2. This is reported to the Human Resources Department
3. The Department advertises the position in the newspaper.
Applicants, however, are accepted based on their literacy, numeracy and mechanical aptitude. These potential employees undergo a three-hour exam to assess whether he/she is capable of applying themselves to the position where, “There is a benchmark score to gain an interview.” (Plant Analyst, Steve Seeley).
b) Production processes
The production processes refer to how the product will be manufactured within a business.
Production in Pepsi-Cola factories need to be tuned and planned to ensure stock is available. This o ...