Ledingham Chalmers,
professional skills and
personal development
Word count: 1088
Executive Summary
The subject of this report, estate agencies, and Ledingham Chalmers in particular, were chosen because at some point in everybody's life, property is going to be in the picture, and most likely all business linked to that will be handled through an estate agent's. The reason for choosing property, over so many other possibilities, is that the professional skills required in each of the fields connected to property managing are fairly similar, or at least carry a few basic similarities. Hence, it was easy to draw an outline of the skills required.
Although the word 'easy' was used to describe the work, the thought of doing was easier than actually doing. The most common problems encountered were the lack of specific information on-line and making an appointment with the Human Resources Manager, which proved to be impossible. However, the information presented in this report was acquired from the people working closest to the public; people working at the property section in Johnston House. They gave information about their skills when they were recruited and the training they have been given along the years.
The basic skills needed were basic IT skills (use of Microsoft Windows and Microsoft Office tools), good organisational skills, and most importantly, good customer service skills.
In the end it was concluded that the most important thing considered in recruitment were not the professional skills but the personal qualit ...