Academy of Economic Studies
Faculty of Business Administration in Foreign Languages - English Section
STRATEGIC AND OPERATIONAL PERFORMANCE ASSESSMENT AT
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RALUCA CRISTINA HRISTU - ralucahristu@yahoo.com
LAURA CARMEN TOMA – laura_carmen_toma@yahoo.com
ROXANA TINTEA – roxanatintea@yahoo.com
FABIZ, year III, group 139
Course title: BUSINESS QUALITY MANAGEMENT
Professor: Prof. Dr. Carmen Paunescu,
Due date: November 4, 2008
TABLE OF CONTENT
I. Introduction………………………………………………………………3
I.1 Company’s presentation……………………………………………...3
I.2 History and financial evolution………………………………………5
I.3 Company’s flow chart……………………………………………...…6
I.4. The constructions industry ………………………………………….7
II. Process Management……………………………………………………..8
II.1 Management Process Map…………………………………….....…10
II.2 Resources Management Process Map...............................................12
II.3 Products/services Realization Process Map......................................13
II.4 Measurement Process Map................................................................14
III. Strategic level Assessment…………………………………………...…15
III.1.Environment Managem ...