Recognizing High Performance Organizations
INTRODUCTION 3
OPPORTUNITY FOR IMPROVEMENT 5
LITERATURE REVIEW 5
ANALYSIS 15
SOLUTIONS 18
REFLECTION 20
REFERENCES 22
Introduction
I chose to study one of my previous places of employment which I'll refer to as OLD SKOOL. It's a medium-sized, private company with approximately 200 employees, in the business of payment processing, offering solutions to clients whether brick and mortar, online, and even to sales people on the go. Through the years, they have developed a complete line of products and services to help businesses accept all forms of payment.
I was puzzled with the atmosphere in this company. I worked there for almost three years hoping I can find out what the company's accepted norms are. Employees just didn't care about their relationship with the company. They come to work because they have to and not because they want to. Employees don't trust each other, not even their managers. Managers don't seem to care about their subordinates. The employees are treated like they are pawns in a chess game. What's worst is that the circles formed or cliques in the workplace often include the immediate supervisor and the manager. The line that separates friendship and work relationship is blurred.
I will focus my evaluation on the area or department I was assigned to. I stayed with the Quality Assurance team for two years and transferred to the New Applications team. I will include observations of the other departments ...