The Client
Founded more than 80 years ago, New Jersey Manufacturers Insurance Company (NJM) is the largest workers compensation underwriter and the fourth largest automobile insurer in New Jersey. NJM provides:
lPolicies for more than 500,000 private passenger autos.
l16,500 Workers' Compensation policies.
Headquartered in West Trenton, New Jersey, the company employs a total of 1,800 people in West Trenton and in Parsippany, New Jersey.
Experiencing rapid growth, NJM is currently adding to its Trenton facility?the fifth addition since 1976. A third location in South Jersey is also being added.
Current lines of business include:
lThree tiers of auto insurance.
lWorkers'
Compensation.
lHome insurance.
lUmbrella liability policies.
Stacking boxes and boxes of paper
In the early 1990s, New Jersey Manufacturers Insurance (NJM) was drowning in paper. "We were processing 2 million pieces of paper per year," said Chuck Pekala, image and interface specialist. "We had file cabinets, boxes, and more boxes, but there was not enough space. We even had storage files off-site in warehouses. We were microfilming inactive files, but we still didn't have enough room."
Space was not the only issue, however. "It took too much time to file and retrieve within that environment," said Pekala. "We pride ourselves on customer service, but when a customer calls and the paper you need could be on one of 200 customer service desks, it's difficult to provide immediate answers!"
Leadership investigates options
Don Leypoldt, senior vice president, and Paul Beiger, vic ...