Running head: GAP ANALYSIS: RIORDAN MANUFACTURING
Gap Analysis: Riordan Manufacturing
Gap Analysis: Riordan Manufacturing
There has been a noticeable two-year decline in sales at Roirdan Manufacturing. Management wants to move to a customer-relationship management system and hopes its introduction will help save the company. Riordan has also implemented a six sigma approach to quality; these changes have resulted in a decline in employee satisfaction, morale, and increase in employee turnover.
This paper will analyze the situation, opportunities and challenges of Riordan Manufacturing identifying the underlying problems with Riordan’s human capital management. The end-state goals will direct Riordan Manufacturing to improve human resource practices, giving Riordan a sustained competitive advantage (Dreher & Dougherty, 2001).
Situation Analysis
Issue and Opportunity Identification
The first issue at hand is employee retention. Evidently the employees are leaving for higher pay. May be possible that Riordan is paying under the market average for these positions. This is a major concern for the research and development area in saving vital employee knowledge.
Secondly, the employee incentive program is an issue not only for management but also for the current employees. The sales incentives are structured for an individual salesperson rather than for a team. This issue has come about as a result of the change in the sales approach from individual accounts to a team approach incorporating a salesperson, a product engineering specialist, and a customer service representative with support from research and development ...