Running head: PROBLEM SOLUTION: RIORDAN MANUFACTURING
Problem Solution: Riordan Manufacturing
University of Phoenix
MBA530
February 5, 2008
Problem Solution: Riordan Manufacturing
The purpose of this paper is to assess Riordan Manufacturing's present dilemmas and offer suggestions that may bring positive conclusions to impending quandaries. This paper will evaluate Riordan's situation, existing opportunities and challenges and conclude with pivotal suggestions that will produce positive outcomes. In addition, via end-state goals, concepts are provided in which Riordan Manufacturing may improve organizational human resource practices that will give Riordan a sustained competitive advantage.
Situation Analysis
Issue and Opportunity Identification
In the United States of America the one key issue Riordan Manufacturing is addressing is employee retention. Many comments have been made regarding employee attrition and the cause for this attrition is competitors paying higher wages. Additionally, Riordan's Research and Development Department (R&D) is experiencing major turnover and huge loss of employee knowledge due to attrition. Furthermore, Riordan's employee incentive program is faltering and is a foremost concern with Riordan's management and employees'.
Present sales incentives are structured for individual salespersons' as an alternative for a team approach. "The new philosophy is to initiate changes in business practices that will result in revisions to current sales methodologies of individual sales representatives account management to that incorporates a salesperson, a product-engineering specialist and a customer service representative with support from R& D" (UOP Scenario, 2008). ...