Riordan's Strategic Quality Management
An ongoing improvement plan can increase the quality of a product or service an organization produces. This improvement plan will allow an organization to meet or exceed standards, and establish on time delivery. To develop a successful improvement plan, an organization must have a well-designed strategic plan that is in agreement with the mission and visions of the organization. This paper will discuss how quality is linked to Riordan's strategic plan objectives, analyze the process improvement plan that the organization currently uses and give examples of the tools and techniques used to measure quality. Lastly, this paper will show who has the ultimate responsibility for quality assurance (QA), and the extent to which the organization's process improvement plan is related to Riordan's strategic plan.
Riordan's strategic plan and strategic objectives
Quality is linked to Riordan's strategic plan and strategic objectives in order to establish a detailed plan of action, which is called a strategic quality plan (Bounds and Harrison, 1996). Quality planning is the process of identifying the actions needed to achieve quality goals. Quality planning consists of identifying objectives that will support the long-term goals and then devising programs and projects for achieving those objectives. Riordan's strategic objectives are achieving world class financial performance; delighting customers and secure top 20 large accounts and grow government market by 15%; become a desired manufacturer working company; and continue to operate as a high performance team and have fun winning together. Their business processes consist of leadership, strategic planning, customer and market, human resource, and lean processes.
Process impro ...