THE ROYAL BANK OF SCOTLAND
Founded in 1727 and headquartered in Edinburgh, the Royal Bank of Scotland, with a market value of 9.2 billion GBP is one of the world's leading financial services groups, owning Direct Line Insurance, Coutts bank, The Ulster bank and Citizens Financial Groups.
MANAGING OPERATIONS:-
To maintain its status and improve ranking, RBS continually drives itself to enhance material management within the company and to extract greater value out of its human resources.
RBS works in a highly volatile and customer oriented soft system. Its manufacturing division is its primary means of transformation of resources into output. The Manufacturing Division of RBS dealing with routine banking functions like opening accounts, clearing cheques, and other paper works and is the engine room of the company, providing technology and high volume processing to the customer facing divisions. Due to the mechanistic nature of the production process and predictable output in high quantities, Manufacturing yields the best results with consummate employees possessing a limited set of skills. In case of managing office consumables the Pareto Analysis is used to prioritize and to minimize cost.
The Wealth Management Division is one of the seven customer facing divisions of RBS and offers specialized banking, investment options, securities brokerage, financial advisory services to wealthy clients (RBS acquired the control of Coutts Bank with the Natwest takeover) . Private banking is a highly specialized area and requires uniquely personal attention to meet the expectations of clients with specific needs. With one-of-a-kind, personalized service, the operating system in practice here belongs to the Job Shop category. The human resource base ...