Table of Contents
Topic Page
1 Introduction
2 History of Organization
3 Major Competitive Pressures
4 Organizational Chart
5 Employees
6 Reporting Structure
7 Mission Statement
8 Types of Information Systems
9 Customer Relations Management (CRM)
10 Impact of Internet and World Wide Web
11 Recommendations
12 Conclusion
13 Bibliography
Introduction
Bell Mobility was chosen as our main topic of research because of its great use of information systems on a daily basis. It depends greatly on I.S because it is used for keeping records of all the information regarding customers' purchases of services, accounts receivables and many other transactions necessary to maintain a satisfactory relationship with clients. The type of information system used is Bell uses various systems to keep up with increasing demand. Billing & for individual accounts - system used is CSM. Internet is used to process and place orders for phone a special website is designed to input orders. Intranet is used to do searches on different products and see what's new at Bell System is called Infozone. The system Live meeting 2005 is used for conferencing as well as to set up meetings for many different levels of employment.
History of Organization: Bell Canada
Alexander Graham Bell founded Bell Canada Enter ...