Situation Analysis and Problem Statement: Global Communications
Increasing competition and rapid changes in the business world have made organizations re-think about their strengths and core competencies. The growth in off shore outsourcing has exploded in size as companies have sought lower labor costs and sophisticated technologies (Pfannenstein & Tsai, 2004). According to McKinsey Global Institute, the estimated offshore outsourcing activities will increase by 30 to 40% a year for the next five years. Supporting the growth, Forrester Research estimates that 3.3 million white-collar jobs will move overseas by 2015, which would amount to a yearly average from 2000 to 2015 of approximately 220,000 jobs out of a workforce of 138.8 million (Heffes, 2004). The opportunities and challenges of outsourcing will be discussed as it relates to scenario two, Global Communications. Key stakeholders will be identified and how ethical dilemmas may arise in the company. Lastly, the end ?state goals will be discussed along with the problem statement.
Global Communications is experiencing economic pressure due to the rise of competitions. In hopes to improve business and to compete with the local telephone and cable companies, the Global Communications senior leadership team has developed two approaches. The first approach is to introduce new services, primarily to its small business and consumer customers, who will now be served in both local and long-distance markets across the country. Global Communications has developed a partnership with a satellite provider to offer video services as well as a satellite version of broadband, which will allow small business owner anytime Internet access using wireless telephone ...