SIX SIGMA: BREAKING THROUGH THE QUALITY HYPE
A TERM PAPER SUBMITTED
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NOV 21 2001
ABSTRACT
Writer: XXXXXXXXXXXXXXXXX
Title: Six Sigma: Breaking through the Quality Hype
Institution: XXXXXXXXXXXXXXXXXXXx
Degree: Master of Business Administration
Year: 2001
Motorola's Robert Galvin came up with it and breathed life back into the company, snagging a Baldrige Award in the process. Larry Bossidy rebooted AlliedSignal with it and then sold General Electric's Jack Welch on it. GE then made Six Sigma front-page news. Notwithstanding its 15-year history and the usual hype that comes with any concept promising organizations huge bottom-line benefits, the number of companies actually using Six Sigma appears to be quite small. Moreover, the perceptions within the quality industry of Six Sigma methodology vary greatly. So what's the story behind the hype? Is there really some muscle in the methodology, or is Six Sigma simply, as many believe, PR-enhanced total quality management?
TABLE OF CONTENTS
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ABSTRACT ii
Chapter
I INTRODUCTION ...